Career Timeline
Sept 2025Joined Triangle UXPA Executive Council
Elected to serve as 2025-2026 Co-Director of Social Impact for Triangle UXPA, the Raleigh/Durham/Chapel Hill chapter of the User Experience Professionals Association focused on supporting local UX practitioners and our community.
Mar 2025Presented at HFES Healthcare Symposium
Presented Collaborative, Human-Centered Approach to Workflow Optimization (case study summary) as a poster at the 2025 International Symposium on Human Factors and Ergonomics in Health Care, which hosted 735 attendees.
Dec 2023Journal Article Published
Better Understanding Procedural Search Tasks: Perceptions, Behaviors, and Challenges, based on a remote think-aloud study completed while part of UNC’s Interactive Information Systems Lab, published by ACM Transactions on Information Systems.
Dec 2023Completed Trauma Informed Research Training
Completed Trauma Informed Design Research Training offered through Social Design Sydney. I continue to learn and apply trauma-informed practices through a Trauma Informed Design Discussion Group.
Jun 2023 - PresentCurrent Role
I’m a UX & Human Factors Researcher with User-View. I use human-centered design methods to identify opportunities for product and service improvements.
Jan 2022 - jun 2023Transition Period: Bereavement
I lost my dad to Covid-19 while finishing grad school. I spent 2022 supporting my family through estate matters and relocating. In 2023, I built my portfolio, attended workshops, and actively sought career opportunities.
Mar 2022Conference Proceedings Article Published
Procedural Knowledge Search by Intelligence Analysts, based on a qualitative survey study completed while part of UNC’s Interactive Information Systems Lab (case study summary), published by the 2022 ACM SIGIR Conference on Human Information Interaction and Retrieval.
Dec 2021Finished Grad School
Completed my MS in Information Science with a focus on human-computer interaction and Graduate Certificate in Innovation for the Public Good.
Spring 2021Focused on Research for Good
I joined the inaugural cohort for UNC’s Graduate Certificate in Innovation for the Public Good. Courses offered hands-on experience applying design thinking principles to complex problems like alleviating loneliness for older adults in a naturally occurring retirement community.
Summer 2020Completed Jumpstart Program
During my first summer in grad school, I completed a week-long Jumpstart program through NC State University with hands-on workshops in programming and machine learning.
Oct 2019 - Dec 2021Graduate Research Assistant / UX Researcher at UNC SILS
I worked in the Interactive Information Systems Lab on a Department of Defense-funded project focused on helping intelligence analysts search for information about work-related tasks. I worked with my lab team to design two remote user studies, conduct semi-structured interviews via Zoom, analyze think-aloud data, and synthesize insights into actionable system improvement recommendations.
Fall 2019Started Grad School
After taking a class at UNC while working, I went back to school full-time to focus on my UX skillset formally. I decided to pursue a Master of Science in Information Science through UNC’s School of Information and Library Science (SILS).
2018Attended Nielsen Norman Group Conference
Completed Nielsen Norman Group trainings in UX Basics, UX Workshops, and the Human Mind and Usability at their in-person Raleigh, NC conference.
2017Attended Information Architecture Summit
Attended 2017 IA Summit on the topic of designing for humans. Elizabeth Churchill discussed the importance of user research in the design of connected devices. Looking back, I recognize that this talk inspired me to go to graduate school and focus formally on UX research.
2016 - 2019Lead Product Specialist at PrecisionLender
I trained and supported commercial lending clients in the successful use of PrecisionLender’s SaaS platform. I worked alongside Development and Design teams to understand user needs and workflows through client feedback synthesis and research including remote user testing sessions and an in-person user workshop.
Board Relations Analyst at Deutsche Bank
In a corporate governance role in the finance industry, I reviewed complex technical and regulatory rules and created clear documents and communications to facilitate stakeholder decision-making and board reporting workflows.
Graduate Certificate in Professional Communication
I completed my graduate certificate in professional communication through East Carolina University, strengthening my foundation in user-centered design principles.
Marketing and Communications Manager at New Potato
My first “real job” was with New Potato Technologies, an end-to-end software and hardware creative design firm. I analyzed patterns in user feedback and support data and collaborated with engineering teams to translate usability issues into actionable design guidance and produce clear, user-centered documentation that bridged technical concepts and user needs. This was my introduction to UX before I knew it existed.
Completed BA in Psychology
Like most (all?) Psychology majors, I’m passionate about helping people. I completed my BA in Psychology at UNC Wilmington, where I was an undergraduate research assistant in a lab focused on decision-making.